Facts | Terms and Conditions

• You have used the size guide to help determine your size for clothing and read the turnaround times for your item - this is crucial when ordering a 'made to order dress or top', which is a dress or top that is handmade and made when you order it. A lot of our dresses have a turnaround time of 6 weeks wait time and by ticking this book you agree to this wait time. Please be sure to check all turnaround times for each listing and when ordering a item

• In regards to sundresses and exchanges, we can exchange our sleeveless and cap sleeve sundresses only (as these are our standard sleeve styles). However, we CANNOT accept an exchange for any 'ADD ON' sleeve styles which includes the tie up style and the reversible style. Those modifications were made just for you and trying to onsell a unique dress like this, is quite a challenge. 

• KarlaCola will not be accepting refunds on any swimsuits, unless our error or garment is faulty. This is due to the interest of strict hygiene. Please take extra care when ordering one of our swimwear items, and read size guide accurately before ordering.

• We change our bias colours as often as we change our underwear, just kidding but we do change it often. Bias is dependant on availability as well as the mood we are in when choosing what colour we will use. Rest assured it will compliment your design perfectly.

• Occasionally we change the backing on our hair ties, usually because a fabric is sold out or becomes unavailable we may switch the backing, it will still compliment the main design perfectly so don't you worry.

• Just ordered something? Package arrived? Please do NOT use scissors or a knife to open your package and contact us saying you noticed a hole in your garment. Your garments are made to order. They are unrolled from a brand new roll of fabric that has passed quality control twice, cut and made to order and checked again when making and finally as packaged. Please don't try and contact us after cutting a hole in your garment. Just open your packages carefully because inside is something gorgeous and beautiful!

• Most of our items are handmade and made to order JUST FOR YOU which is why we do not accept refunds, we will totally offer a exchange or a store credit. Good news - our store credit never expires! 

A lot of time goes into making each and every order and we are happy to exchange if need be, but we do ask that you check the size guide and ask questions if you are unsure before ordering. We have a detail explanation about this on our FACTS page 

• Exchanges - your exchanges are important to us but they do not get priority over others waiting for their orders. Exchanges are processed one day per week and then items are put back into production with our team of machinists (sewers). Please be patient, we will try our best to get your new better fitting garment back in the mail just as quickly as we can!

• Express Post - choosing express post will not bump your order ahead of others, sorry about that but you will still have the same turnaround time as everyone else, however once your item is made it will ship and arrive faster - definitely worthwhile choosing this option, particularly during our busy times because getting our fabulous items faster is always a bonus.

• We are a small company and we try our best to answer emails and messages in a timely matter. Sometimes we get many questions in one day and we need a little time to respond to everything while we are busy working hard on orders. So please bare with us if we take a few days to get back to you and understand we work regular business hours just like you.

• Sales from last chance are final - no refunds OR exchanges.

• Our hair ties have FREE SHIPPING in Australia , but this does not include tracking. Items shipped for free do not have tracking and we are not liable for missing items.

• As stated on each individual product listing, we DO NOT accept exchanges for earrings, tights, lanyards. These items are non returnable for hygiene reasons or if you change your mind once item is purchased.

• Have any more questions? Shoot us a message, we're always happy to chat! The best way to get in touch is the ÇHAT NOW button on the website.