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Facts/ Terms & Conditions

A Few Facts...

 

  • We change our bias colours as often as we change our underwear, just kidding but we do change it often. Bias is dependant on availability as well as the mood we are in when choosing what colour we will use. Rest assured it will compliment your design perfectly. 
  • Occasionally we change the backing on our hair ties, usually because a fabric is sold out or becomes unavailable we may switch the backing, it will still compliment the main design perfectly so don't you worry. 
  • We do not do custom orders, please don't add any special request , items are described as is.
  • Just ordered something? Package arrived? Please do NOT use scissors or a knife to open your package and contact us saying you noticed a hole in your garment. Your garments are made to order. They are unrolled from a brand new roll of fabric that has passed quality control twice, cut and made to order and checked again when making and finally as packaged. Please don't try and contact us after cutting a hole in your garment, just open your packages carefully because inside is something gorgeous and beautiful! 
  • Our items are handmade and made to order which is why we do not accept refunds. A lot of time goes into fulfilling a order and we are happy to exchange if need be, we do ask that you check the size guide and ask questions if you are unsure before ordering. 
  • Exchanges, your exchanges are important to us but they do not get priority over others waiting for their orders. Exchanges are processed one day per week and then items are put back into production with our team of machinist. Please be patient we will try our best to get your new better fitting dress back in the mail just as quickly as we can 
  • Express Post - choosing express post will not bump your order ahead of others, sorry about that but you will still have the same turnaround time as everyone else, however once your item is made it will ship and arrive faster - definitely worthwhile choosing this option, particularly during our busy times because getting our fabulous items faster is always a bonus!
  • We are a small company, we try our best to answer emails and messages in a timely matter, we sometimes get many questions in one day and we need a little time to respond to everything while we are busy working hard on orders. 
  • Absolutely NO refunds or cancellations so please choose carefully 
  • Sales from last chance are final- no refunds OR exchanges. 
  • FREE SHIPPING on hair ties  - do not include tracking. Items shipped for free do not have tracking and we are not liable for missing items 
  • Have any more questions? Shoot me a message , I'm always happy to chat xo