Q - CAN I ADD AN ACCESSORY TO MY ORDER?
If the item hasn’t shipped they can add an accessory to their order and we will refund shipping when we dispatch, or offer a code which is FREESHIP. As long as they have quoted/added their previous order number
Q - CAN I COMBINE MULTIPLE CLOTHING ORDERS?
Sorry we can’t - its too difficult for us with the turnaround and production times. This is because we do not like to hold onto clothing once its been made. We can however always accomodate accessories!
Q - CAN I CUSTOMISE MY ORDER?
No sorry. But a dress length can be changed to suit customer needs, but if so under no circumstance are there any exchanges then.
Q - I WANT TO BUY A DRESS BUT EVERYTHING SEEMS TO BE SOLD OUT?
For detailed information about this, click here! We are so glad you love our dresses and want to purchase one. Every single dress is handmade and made to order. Because we are a small team we open for orders on Sunday or Wednesday night at 8 pm adelaide time for restocks or new collections. Please sign up for our newsletter on the home page or follow our social media age closely where we advertise heavily prior to launches.
Q - DO YOU OFFER GIFT CARDS?
Sure do.. go here!
Q - DO YOU OFFER REFUNDS OR CANCELLATIONS?
Our items are handmade and made to order which is why we DO NOT accept refunds. A lot of time goes into fulfilling an order and we are happy to exchange if need be. We do ask that you check the size guide page and ask questions if you are unsure before ordering. We are always happy to help!
Q - THE FABRIC ON THE BACK OF MY HAIR TIE IS DIFFERENT TO THE PICTURE?
Occasionally we change the backing on our hair ties (usually because a fabric is sold out or becomes unavailable) But rest assured, it will still compliment the main design perfectly.
Q - THE BIAS ON MY DRESS IS DIFFERENT TO THE PICTURE?
We change our bias colours as often as we change our underwear (just kidding!!) but we do change it often. Bias is dependant on availability as well as the mood we are in when choosing what colour we will use. Rest assured it will compliment your design perfectly.