Shipping, Delivery & Dispatch
We have flat rate shipping for all orders. We offer Australia Post Parcel Post for $10.00 or Australia Post Express Post for $13.50. Hairties (and some headbands) will ship for FREE!INTERNATIONAL SHIPPINGPARCEL postRegular Parcel Post endeavour’s to deliver items within 3-10 business days (for more details visit Australia Post Domestic Shipping)EXPRESS PostBy choosing Express Post, once your order is ready, the benefit is that you get next business day delivery within the Express Post delivery network and fastest possible delivery for other areas (for more details visit Express Post). Unfortunately, Express Post does not bump your order ahead of any one else. All items are still made in the order they are received.
Yes, we ship internationally!
- We charge a flat rate of $25 and this includes tracking. International orders are dispatched nationwide using Australia Post Express Courier International.
DISPATCH & DELIVERY
CLOTHING - ALL of our clothing is custom made and made to order. We aim to dispatch orders within 2-3 weeks after order is placed. Pre-orders, however, have a longer turnaround time, please allow 3-4 weeks. Check item descriptions carefully for turnaround times. ACCESSORIES - We do our best to get these items in the mail as fast as possible, please allow 5-7 days (this includes hair ties and accessories)
- DUTIES & TAXES
- We maintain price parity between local and offshore customers.
- There are sometimes additional charges for handling of international orders, we are not responsible for duties and/or taxes your country may charge you.
All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia.
We know you are EXCITED to receive your goodies!! We're so excited for you to receive them!
- The fastest way to track your order is to check your confirmation email with your tracking number, and follow the link there (You will get a shipping notification once your items have been mailed which contains all tracking information)
- Alternatively, visit Australia Post.
- PLEASE NOTE, this is MUCH faster and efficient than emailing us for an update (as we are so busy making orders!).
DELIVERY ADDRESS/MISSING PACKAGE
- KarlaCola recommends customers provide a secure delivery address, for example your place of employment. KarlaCola is not responsible for lost/stolen parcels.
- PLEASE NOTE WE DO NOT APPROVE AUTHORITY TO LEAVE PARCEL AT DOOR WITHOUT SIGNATURE.
- If you have a lost or missing parcel, please contact Australia Post here.
- Once your item leaves KarlaCola it is out of our control to track missing packages.